The study of the quality of care provided in medical institutions is a critically important aspect. This is due to the fact that by gaining knowledge about the level of patient satisfaction, healthcare providers are able to alter the strategies and policies implemented in hospitals. Thus, in the article “Hospital patient satisfaction: a proposed evaluation,” the authors set themselves the task of creating a tool for measuring patient satisfaction with medical care.
Patient satisfaction is an essential indicator of the efficiency and effectiveness of the work of healthcare professionals. It is defined as “the positive evaluation that the patient makes of the different dimensions of the medical care received” (Feldman et al., 2007, p. 1). The evaluation of this indicator can provide knowledge about such aspects as association with the best outcomes and continuity in the use of the health service. The creation of a questionnaire was proposed as a tool for measuring patient satisfaction. This measure has already been proposed as a way to conduct research. However, they did not meet the criteria of reliability and construct validity. The usefulness of this intervention is to provide the most reliable knowledge from direct recipients of medical care.
The proposed questionnaire was conducted orally with the participants of the research work. During the experiment, some alterations were made to improve the expected results from the research. In addition to the main idea of studying patient satisfaction with health services, the questionnaire also examined the work and attitude of medical workers, the quality of the information provided, and the environmental and social conditions of hospitalization. Thus, during the study by Feldman et al., a questionnaire was developed that will help to effectively investigate the level of positive experience in a medical institution
Feldman, L., Vivasa, E., Lugli, Z., Alviarez, V., Pérez, M.G., Bustamante, S. (2007). Hospital patient satisfaction: a proposal evaluation. Revista de Calidad Asistencial, 22(3), 133-140. Web.