Quality Management and Patient Safety in Healthcare

The delivery of care is a highly intricate area of health care. In order to fulfill the needs of all populations in healthcare, quality must be a fundamental concept. The process-based solution to an organization’s operational difficulties is called quality improvement. The campaign to improve health outcomes has spread to every country. The current need is for a quality revolution in care provision that puts the patients first and all other services second.

One of the issues in the healthcare system is providing patient safety and quality care, which is why every facility aims to provide patients with the best treatment possible from a certified practitioner in the right environment. To put it another way, the physician with the appropriate level of expertise should ensure the proper care to a patient in an environment that enhances effectiveness and reduces risk and resource misuse. Furthermore, all this should be ensured along with the implementation of ethics and allowing patients to participate in the treatment plan as they see fit.

Yet, in order to meet the requirements, a medical institution must incorporate quality management. According to Seelbach & Brannan (2022), quality management in a medical environment is the administration of system designs, regulations, and procedures that reduce, if not wholly eradicate, damage while enhancing patient care and results. A given product, service, or institution should continuously meet its stated function according to the goal of quality management (Seelbach & Brannan, 2022). In order to develop a product or service that is ideal, meets its purpose, and pleases the customer, data is continuously collected, and process changes are made (Seelbach & Brannan, 2022). Finally, further information is gathered to ensure no more adjustments are required.

Methods for implementing quality management and organizing, standardizing, and enhancing operations concerning a good or service targeted at patients are known as quality management systems (QMS). Data gathering allows for the identification of systemic problems and the use of assets and evidence-based treatment to design or modify systems that enhance the quality of service (Seelbach & Brannan, 2022). The results of the adjustments are then studied to see if they were successful or if more adjustments are needed (Seelbach & Brannan, 2022). The prime goal is to provide regular, high-quality treatment that meets or exceeds all six IOM categories while minimizing incidence, death, illness, pain, and patient dissatisfaction.

At this point, the correlation between quality management and patient safety can be seen. Quality management systems establish basic requirements in healthcare facilities and can have a positive influence on both staff and patient safety when providing a service. By implementing a quality management system, it will be possible to reduce or even eliminate avoidable negative consequences while also enhancing patient safety and healthcare workers’ ability to work safely (Ayuso-Murillo et al., 2017). Consequently, quality management helps not only decreases morbidity and mortality but helps healthcare establishments achieve the prime goal provide quality care.

Hence, quality is a core concept in healthcare that helps meet the demands of all groups. In this sense, quality improvement is the process-based response to a healthcare establishment’s issues. In the medical setting, quality management refers to the management of systems, laws, and practices that lessen, if not entirely eliminate, risk while improving patient care and outcomes. By establishing a quality management system, it becomes feasible to improve patient safety and the capacity of healthcare personnel to perform effectively while also reducing or even eliminating preventable adverse outcomes.


Ayuso-Murillo, D., de Andrés-Gimeno, B., Noriega-Matanza, C., López-Suárez, R. J., & Herrera-Peco, I. (2017). Quality management, a directive approach to patient safety. Enfermería Clínica, 27(4), 251-255.

Seelbach, C. L., & Brannan, G. D. (2022). Quality management. StatPearls Publishing.

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