The fulfillment of the requirements of the patients and family members acts as the mission of Massachusetts General Hospital. This is because they work to provide the finest healthcare possible in a secure, caring setting, develop that care via cutting-edge research and innovation, and enhance the health and quality of life of the many varied communities (Massachusetts General Hospital, n.d.-c). Then, Massachusetts General Hospital’s vision is based on prosperous, secure, and healthy communities with equal access to jobs, good food, decent education, adequate housing, and strong healthcare (Massachusetts General Hospital, n.d.-b). Moreover, the value statement of Massachusetts General Hospital is that exceptional care for the patients, their families, and the recommending doctors will be provided daily. All patients can access clinical treatment from the appropriate practitioner at the appropriate time and location (Massachusetts General Hospital, n.d.-b).
As for the structure, Massachusetts General Hospital has over 30 departments within the institution (Massachusetts General Hospital, n.d.-a). To deliver holistic, cutting-edge medical treatment, numerous multidisciplinary care teams, renowned internationally for their advancements in cancer, gastrointestinal disorders, neuroanatomy, cardiovascular disease, and organ transplants, bring together specialists from all over the clinic (Massachusetts General Hospital, n.d.-a). In addition, Mass General offers the whole spectrum of pediatric medical services, from routine checkups to cutting-edge care for uncommon and difficult diseases.
Finally, the United States News & World Report routinely lists Massachusetts General Hospital as one of the best hospitals in the country (Massachusetts General Hospital, n.d.-a). They were ranked second in 2019 after Mass General was named the best hospital in the country in 2015 (Massachusetts General Hospital, n.d.-a). The hospital is acknowledged in 14 specializations evaluated by U.S. News, demonstrating the range and depth of their knowledge. Newsweek further lists it as the third-best hospital in the entire world in 2021 (Massachusetts General Hospital, n.d.-a). Almost all of their patients say they would surely suggest the hospital to others, rating their interactions with Massachusetts General Hospital as excellent.
Plan & Goals
The topic of the given work is as follows: Strategies to improve the safety of Limited English Proficiency patients at Massachusetts General Hospital Emergency Room. There is currently more focus on the significance of communication difficulties with limited-English-proficient (LEP) patients and how they affect unfavorable situations. According to recent studies, adverse reactions that cause harmful effects with LEP are more commonly brought on by miscommunication (Agency for Healthcare Research and Quality, n.d.). Therefore, the plan is to recruit professional medical interpreters to improve the safety of patients with LEP at the Massachusetts General Hospital Emergency Room.
In this situation, the first goal is to build a culture of advocacy for multicultural client populations’ security. The organization must develop a culture that appreciates patient care for various clinical communities. This culture should be clearly expressed by the management, properly defined in the overall corporate preparation, and endorsed by giving the employees the appropriate resources to do this effectively. The next step is to improve existing systems’ capability to spot healthcare missteps in LEP Patients (Agency for Healthcare Research and Quality, n.d.). The hospital will have to enhance patient care tools’ ability to detect important risk factors and fundamental issues, modify existing systems to recognize medical mistakes in LEP patients more effectively and connect datasets to make information more accessible.
Furthermore, it will be required to enhance the monitoring of medical mistakes for LEP patients through programs that give front-line personnel and translators the authority and resources they need, including tools and retraining (Agency for Healthcare Research and Quality, n.d.). Lastly, another goal is to address the underlying causes that can help LEP patients avoid medical errors. This can be done by enhancing interpretation services and developing methods and mechanisms to avoid medical mistakes (Agency for Healthcare Research and Quality, n.d.). Therefore, the hospital must enhance the integration of medical service delivery, offer interpreted resources, create interpreter usage and cultural sensitivity, and advocate education for healthcare professionals and employees.
Agency for Healthcare Research and Quality. (n.d.). Improving patient safety systems for patients with Limited English Proficiency. Web.
Massachusetts General Hospital. (n.d.-a). About Massachusetts General Hospital. Web.
Massachusetts General Hospital. (n.d.-b). CCHI’s mission, vision and values. Web.
Massachusetts General Hospital. (n.d.-c). MGH mission. Web.