The article “The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses’ turnover intention and patient satisfaction” by De Simone, Planta & Cicotto (2018) is devoted to research on voluntary turnover among nurses. In particular, the paper considers the factors which influence this phenomenon and how turnover affects the quality of patient care. Among the most important variables on which turnover depends are “job satisfaction, work engagement, self-efficacy, and agentic capacities” (De Simone et al., 2018, p. 131). The authors also emphasize that focusing on improving these aspects of nursing leads to greater patient satisfaction.
The study concludes that increased job satisfaction among nurses leads to significant reductions in voluntary turnover. In particular, job dissatisfaction is “the main predictor of nurses’ turnover intention” (De Simone et al., 2018, p. 135). Thus, it is assumed that meeting individual needs and values associated with the work environment reduces turnover. Moreover, better working conditions for nurses can increase their engagement and the quality of patient care (De Simone et al., 2018). These indicators, in turn, also have a positive impact on the effectiveness of nurses. Agentic capacities include the ability to regulate behavior in accordance with job goals, predict future events, learn from the experience, as well as test and develop skills identified as crucial for improving job satisfaction (De Simone et al., 2018). The combination of the factors described provides the building of a relationship between the patient and the nurse, which is a priority for this nursing activity.
The variables examined in the study are positively correlated with improved quality of patient care and negative effects on nursing turnover. Job satisfaction and related aspects allow the nurse to pay more attention to the development of her professional skills and performance of work duties. In turn, positive work outcomes also increase the level of work engagement and self-efficacy. Thus, healthcare organizations’ focus on nursing satisfaction leads to overall positive results in the form of reduced turnover and improved quality of patient care.
De Simone, S., Planta, A., & Cicotto, G. (2018). The role of job satisfaction, work engagement, self-efficacy and agentic capacities on nurses’ turnover intention and patient satisfaction. Applied Nursing Research, 39, 130-140. Web.