Patients’ outcomes play a significant role in measuring healthcare providers’ success or failures in a hospital setting. González-Gil et al. (2020) expound that nurses should possess outstanding communication and interpersonal skills in the workplace. The evaluation statement given to the nurse by the ward manager is firm and signifies their displeasure. Therefore, it is essential to understand why the 360 degrees evaluation is carried out and its benefits to the healthcare organization, the providers, and the patients.
A ward manager can be defined as a figurehead who instills discipline and leads nurses to provide quality care to sick individuals in the ward. This is achieved through teaching, supervising, and monitoring the activities carried out by nurses. On the other hand, the nurses found inwards are responsible for caring and treating patients and acting as their advocates. A 360 degrees evaluation helps clinicians determine their effectiveness, skills, expertise in a healthcare organization. Corresponding to González-Gil et al. (2020), the data derived from the assessment is confidential and is provided by people who work around the individuals being examined. For example, assessing a nurse involves questioning the patients, colleagues, and other hospital staff such as cleaners or gatekeepers. Therefore, ward administrators and nurses collaborate to enhance the well-being of sick people in the hospital.
In this case, the ward manager might have noticed or observed the caregiver’s unwanted behavior or attitude towards the patients or other healthcare providers. There is also a possibility that the manager had warned the nurse several times, but they failed to change. On the other hand, the patients might have raised concerns about the clinician’s expertise or interpersonal skills. For example, patients should be involved in their care and treatment plan to make them feel valued and appreciated (González-Gil et al., 2020). However, the contrary might happen if the nurse fails to communicate the patient’s condition or treat them appropriately. Nurses should also maintain good relationships with other healthcare providers to deliver competent care. The ward manager might have received complaints from the nurse’s colleagues who did not want to confront the clinician.
The ward administrator’s reaction implies that they were concerned about patients’ well-being and the hospital’s reputation. González-Gil et al. (2020) explain that a healthcare organization with incompetent healthcare providers is unlikely to trust patients. Therefore, they do not become loyal. In this case, there is a possibility that the ward manager had derived evidence about the allegations presented by the patients, colleagues, or other hospital staff. Therefore, the 360 degrees examination would help the nurse realize their mistakes and rectify them (González-Gil et al., 2020). As a result, the clinician would improve the quality of care they give to sick individuals.
Additionally, the nurse would ensure that the services delivered meet the patients’ expectations. A 360 degrees assessment helps healthcare providers to enhance their relationships with their colleagues (González-Gil et al., 2020). Therefore, the examination would improve the nurse’s skills and interrelations with individuals at the healthcare facility.
In conclusion, the ward administrator’s information proved their dissatisfaction with the nurse’s ability to provide quality care to patients. Therefore, they advocated for the 360 degrees examination to ensure that the clinician understands their weakens and work on them. This would help the patients to receive competent and satisfactory healthcare services. The nurse would also ensure that they have an excellent bond with their colleagues and other hospital staff.
Reference
González-Gil, M. T., Parro-Moreno, A. I., Oter-Quintana, C., González-Blázquez, C., Martínez-Marcos, M., Casillas-Santana, M.,… & Canalejas-Pérez, C. (2020). 360-Degree evaluation: Towards a comprehensive, integrated assessment of performance on clinical placement in nursing degrees: A descriptive observational study. Nurse Education Today, 95, 104594. Web.